Contact
One address reaches the team.
contact@sparkupco.net — early access, questions about how sharing works, press, partnerships, privacy requests and security reports all arrive here.
We read every message and aim to answer within five working days. English and Vietnamese are both fine.
Please use the right subject line
| Subject | What to send |
|---|---|
| Abuse | Traffic you believe came from a SparkUp exit — see Report abuse for what to include |
| Security | A vulnerability report — see Security |
| Privacy | A request to see or delete your data — see Privacy |
| Early access | A request to join, or a question about your place in the queue |
What we cannot help with
We have no way to tell you which websites a person reached through a shared connection: the network does not record destinations. If you need that for an investigation, say so and we will explain exactly what we do and do not hold.